Redesigning Complicated Training Content @ Uber

I led a project to update outdated training materials at Uber RouteMatch, addressing issues caused by high employee turnover and outdated documentation. By collaborating with subject matter experts, I redesigned the materials, improving onboarding speed, knowledge management, and operational efficiency.

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SITUATION

Uber RouteMatch faced high employee turnover, resulting in a loss of critical program knowledge. Outdated documentation further complicated the situation, creating knowledge gaps and operational challenges.

TASK

My task was to update the obsolete training materials and fill knowledge gaps. I needed to differentiate between essential and non-essential information and work with experts to address immediate needs.

ACTION

I developed a comprehensive plan to update the training materials. This involved categorizing existing resources, consulting with subject matter experts for relevant content, and collaborating with stakeholders to ensure the updated materials met organizational standards.

I updated and rebranded the training content, ensuring its relevance and accuracy. I worked closely with experts to capture their insights and verify the content.

RESULTS

The updated training materials effectively bridged the knowledge gaps caused by employee turnover. We conducted “read-in” sessions for managers to highlight the importance of the new content. The revised documentation streamlined the onboarding process and improved knowledge management. The project enhanced operational efficiency and set the stage for better future training and onboarding processes.