Designing Scalable Leadership Training Programs @ Salesforce

Salesforce launched a large-scale leadership program to help senior managers transition to director roles due to rapid growth. The program included a comprehensive training curriculum and a learners community, leading to better performance, increased employee satisfaction, and improved retention.

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SITUATION

Salesforce faced rapid growth and needed a structured program to help over 6000 senior managers transition to director roles. Designing this program was a significant challenge due to the large number of participants and the need for effective training.

TASK

The goal was to create a detailed leadership training program for senior managers, accommodating a large audience and addressing diverse learning needs. The task involved analyzing existing programs and designing a new framework to improve performance and retention.

ACTION

We used data analysis to guide our approach and developed a detailed plan with milestones and timelines. Collaborating with experts, we designed engaging content and created a virtual learners community. This platform included lead training, e-learning modules, and community meetups to enhance the learning experience.

RESULTS

Despite the scale of the challenge, the program was successfully implemented. The learners community added significant value, allowing participants to collaborate and apply their skills. Feedback was positive, with improvements in performance and satisfaction, highlighting the program’s effectiveness.